Staff should be aware there is the potential for meaningful emails to be directed to staff members’ junk folders.
Because email providers and their users are inundated with unsolicited email, providers use various strategies to try to help their users focus on the email that are important to them, and to block or sort malicious and/or unwanted correspondences. One effective strategy is an automation that sorts messages that have a high likelihood of being spam into a Junk or Spam folder. At times, this automation may lead to meaningful emails to be directed to a junk folder.
Recommendations:
- Check your Junk mail folder regularly.
- Teach your account which emails are junk and which are relevant. Over time the algorithm used will be more in tune with your wishes.
Please contact HCPSS Technology Support at techsupport@hcpss.org if you require technical assistance.