Wednesday, July 22 - Synergy/Hoonuit/HCPSS Connect Planned Maintenance
The vendor for Synergy has scheduled a mandatory maintenance window to complete updates on Wednesday, July 22 at 9 p.m. The window will last until all necessary updates have been successfully applied, which is anticipated to be approximately at 6 a.m. on Thursday, July 23. Users may experience times of no or sluggish response during this maintenance window. Once the work is complete, users may continue to log in as usual.
Remain Vigilant to Protect Against Cyberattacks
All staff should be aware that there has been a recent increase in websites asking users to perform unknowingly malicious actions on their computers, such as using the keyboard shortcuts for copy and paste (Ctrl+C and Ctrl+V). This tactic is known as pastejacking, where malicious code is copied to your clipboard without your knowledge when you copy text from a website.
Example:
! Call to Action:
- Should a website display an unexpected prompt to use the shortcut keys for copy and paste, do not follow the directions and contact Technology Support.
- Alert Technology staff (TechSupport@hcpss.org or 410.313.7004) should your computer or files suddenly behave abnormally, such as:
- A website asking you to perform specific actions that are suspicious.
- Unexpected notes appearing on your desktop or within folders.
- Files once accessible become unreadable, icons change or display unfamiliar file extensions (typical example extensions include: .pdf, .png., .gif, .docx, .xlsx, .pptx, etc.).
- If you suspect an email in your account to be a phishing attempt, forward it to abuse@hcpss.org and not interact with the email by clicking on links or downloading files. Once reported, delete any suspicious emails.
- Learn how you can help support HCPSS’s cybersecurity efforts by accessing training resources and reading communications related to IT security efforts.
If you have any questions or need assistance, contact the Technology Support at TechSupport@hcpss.org or 410.313.7004.