TalkingPoints Two-Way, Translated Messaging Available

Please note this message is being shared with all staff for awareness; however the details below currently are applicable to school staff.

We are excited to announce that beginning with Quarter 3, effective Monday, Jan. 26, all schools will have access to the paid version of the TalkingPoints messaging platform to connect with families through two-way, translated communication. 

The application had previously been available only to Title 1 and Community Schools and is being made available districtwide to better support more effective and accessible communication. Using the TalkingPoints paid version, student and parent/guardian information is pulled automatically from Synergy, ensuring contact information is accurate and protecting the privacy of students and families.

For those unfamiliar with the platform, TalkingPoints is a nonprofit education technology organization. Staff can use a web browser or mobile app to send/receive a message to parents/guardians, which they can receive via text or mobile app. Parents/guardians may receive/send communication in the language they identified in HCPSS Connect Synergy (Family File) and can change this in the TalkingPoints mobile app. No matter the parent/guardian selected language, messages are transmitted back to staff in English. 

At this point, TalkingPoints will not replace any of the current messaging platforms staff use to communicate with parents/guardians. Instead, it is a new tool staff may choose to use to engage in two-way conversations via text message/mobile app. To help guide you on the various options, the HCPSS Communications Department has a new resource on the various communications platforms available online. 

! Important !

This is not a required communications tool. Effective Jan. 26, access to TalkingPoints will be available for those who choose to use it. The HCPSS Communications Department has information on, and resources for using TalkingPoints available in Canvas.

Please note:

• Staff Who Have Been Using TalkingPoints’ PAID Version - There is no change for the Title I and Community Schools staff who have been on the paid version of TalkingPoints. You may continue using it as you have been.
• Staff Who Have Been Using TalkingPoints’ FREE Version - You may continue using TalkingPoints as before. Your home screen will look different, as you will have access to features not included in the free version, but the overall functionality will be the same. The most important change is that with the paid version, your students, parent/guardian contacts as well as home language, and classes will sync automatically from Synergy. Any edits to phone numbers will have to be made in Synergy/Family File. Your sending number also will change. If you have any message history that you wish to save, follow these steps to download a conversation. You should message your families and let them know that you will be switching to an upgraded version of TalkingPoints and future communications will come from a new number. A draft message to families is available for your use.
• Staff Who Have Not Used TalkingPoints - If you choose to use the TalkingPoints application, you should first communicate to families about this new tool. A draft messages to families are available in Canvas, and TalkingPoints provides translated flyers for new users. 

Staff have long asked for an approved digital tool for two-way communication, and we are pleased to provide a solution that also will better help meet the needs of our multilingual families. That being said, transitioning to a new tool can be overwhelming for many people. If you choose to use TalkingPoints, we encourage you to take advantage of the training resources available and take your time to learn the platform.

Technical support for TalkingPoints is available through the TalkingPoints Help site. General questions may be directed to communications@hcpss.org.