Please review the following technology reminders:
Staff who will not be returning to work for HCPSS next school year:
- Staff who are leaving and are assigned HCPSS devices, including laptops, cell phones and tablets, must return those devices to HCPSS by their last day of employment. Devices can be returned to the schools’ library media specialist or elementary technology teacher, or taken to the Logistics Center 9645 Gerwig Lane, Columbia, MD 21046, Monday - Friday from 8:30 a.m. - 3:30pm. Staff devices collected by offices or schools should be returned to the Technology Department. A staging > return ticket should be entered into the Web Help Desk indicating what devices are being returned and where they are being securely stored.
- Staff who will not return for SY 2024-25 but will continue to work in a temporary capacity over the summer (summer programs) may return their device(s) at the conclusion of their temporary assignment.
- Active Directory accounts will be suspended once a person no longer works for HCPSS. Staff who are leaving and wish to have copies of nonproprietary materials they created, in Google, O365 or another other application, must download those files prior to their last day of work. Access will not be provided after their account is suspended. They must not take proprietary or confidential information.
Staff Support Over the Summer
- If issues arise with your HCPSS-issued technology over the summer, call 410-313-7004 or email techsupport@hcpss.org.
- Store your assigned computer so that it will not be damaged, and take appropriate precautions to prevent damage, loss, or theft.
Multi-Factor Authentication Reminder
- Staff who replace their mobile phone over the summer and use it for Duo MFA should use the directions under the heading “I lost, replaced, or don’t have my mobile device or security key…” to remove their old phone and add their new phone to MFA.
Other Technology
- Staff and student desktop computers should remain connected to power and the network with their keyboards and mice attached. Please help us make the staff who are responsible for desktop computers aware. This ensures that any necessary maintenance work can be completed when applicable.
- Printers and phones should not be unplugged and moved by staff over the summer. Please alert your staff members, including the custodial staff. Should a printer or phone need to be relocated to another location with an existing network connection, please contact Technology Support (techsupport@hcpss.org or 410-313-7004).
Questions may be directed to Technology Support at TechSupport@hcpss.org or 410-313-7004.