Monday, April 29 - Synergy/HCPSS Connect Planned Maintenance - Planned maintenance has been scheduled for Monday, April 29 from 10 p.m. -12 a.m. During this window there may be times users attempting to access the system will be presented with the Edupoint Maintenance message. Once the work is complete, users may continue to log in as usual.
Watch for Bounce Back Email Messages
Staff emailing external recipients should be on the lookout for bounce back messages and seek alternative means of communications and/or try again later if bounce back messages are received.
Staff are seeing an increased number of bounce back messages when emailing some external addresses that say “Delivery has failed to these recipients or groups: <email address>...Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.” Reports have shown that some yahoo.com and aol.com addresses have been impacted and there may be others. Microsoft has confirmed that a third-party anti-spam service is blocking a portion of Microsoft’s servers to protect organizations that use their services. Microsoft is working with the anti-spam service to rectify the issue.
Please email HCPSS Technology Support at techsupport@hcpss.org if you require technical assistance.