Monday, December 23 Synergy/HCPSS Connect Planned Maintenance - The vendor for Synergy has scheduled a mandatory maintenance window to complete updates on Monday, December 23 at 8 p.m. The window will last until all necessary updates have been successfully applied, which is anticipated to be approximately at 5 a.m. on Tuesday, December 24. Users may experience times of no or sluggish response during this maintenance window. Once the work is complete, users may continue to log in as usual.
Watch for Bounce Back Email Messages
Staff emailing external recipients should be on the lookout for bounce back messages and seek alternative means of communications and/or try again later if bounce back messages are received.
Staff are seeing an increased number of bounce back messages when emailing some external addresses that say “Delivery has failed to these recipients or groups: <email address>...Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.” Reports have shown that some yahoo.com and aol.com addresses have been impacted and there may be others. Microsoft has confirmed that a third-party anti-spam service is blocking a portion of Microsoft’s servers to protect organizations that use their services. Microsoft is working with the anti-spam service to rectify the issue.
Please email HCPSS Technology Support at techsupport@hcpss.org if you require technical assistance.