Sunday, May 19 Synergy/HCPSS Connect Planned Maintenance
The vendor for Synergy has scheduled a mandatory maintenance window to complete updates on Sunday, May 19 at 9 p.m. The window will last until all necessary updates have been successfully applied, which is anticipated to be approximately at 2 a.m. on Monday, May 20. Users may experience times of no or sluggish response during this maintenance window. Once the work is complete, users may continue to log in as usual.
Learn to Differentiate Between Sanctioned and Malicious Computer Remote Access
At times IT Department support specialists will remote into HCPSS computers assigned to staff to help resolve an issue. It is important for staff to be able to identify sanctioned remote support access sessions and malicious attempts to gain entry into your system to steal data, spread malware/ransomware, or other nefarious activities.
! Call to Action:
Review the resources for Remote Support Access Information on the Technology Resources Canvas community to:
- Learn about approved remote access methods that correspond with your computer type to view and understand the ways IT staff legitimately remote into those computer types.
- Review how remote access scams work to learn how malicious individuals attempt to convince victims to allow them access to their computer.
! Important: HCPSS IT staff only initiate remote support access sessions after end-users report an issue with their assigned device. If you receive an unexpected call or email requesting remote access or a pop-up browser window asking you to call a number do not follow the directions provided.
If you suspect an email to be fraudulent, do not proceed with the directions provided in the email. Employees are encouraged to forward any suspected phishing emails to abuse@hcpss.org, and then delete the email. If assistance is still needed, contact the Technology Support at TechSupport@hcpss.org.