Sunday, May 19 Synergy/HCPSS Connect Planned Maintenance
The vendor for Synergy has scheduled a mandatory maintenance window to complete updates on Sunday, May 19 at 9 p.m. The window will last until all necessary updates have been successfully applied, which is anticipated to be approximately at 2 a.m. on Monday, May 20. Users may experience times of no or sluggish response during this maintenance window. Once the work is complete, users may continue to log in as usual.
Reminder: Beware of phishing attacks!
! WARNING: To trick people into responding, scammers sometimes use publicly available information to send emails. As always, staff should maintain a heightened state of awareness and caution when receiving email messages containing hyperlinks, including QR codes, ask for confidential information, and/or provide ways for you to reset your password.
Below is an example of a common phishing emails using this trick. Notice the scammer uses the name of an HCPSS principal but the email is coming from an external email system, gmail.com. After establishing contact, the sender will ask the person to buy gift cards or provide other confidential information.
From: Antoinette Roberson <robersonantoinette437 @ gmail.com >
Sent: Saturday, August 19, 2023 8:21 AM
To: Nick Vissari Nick_Vissari@hcpss.org
Subject: [External] Follow up ASAP
! CAUTION: This email originated from outside of HCPSS. Do not click links or open attachments, unless you recognize the sender and know the content is safe.
Is it appropriate to text talk at this time. What is the quickest way to reach you via phone?
Thanks!!!
Learn how to sign-up for Multi-factor Authentication today to protect your account. Learn more about phishing attacks on the Technology Support Canvas community.
Employees are encouraged to forward any suspected phishing emails to abuse@hcpss.org, and then delete the email. If assistance is still needed, contact the Technology Support at TechSupport@hcpss.org.