Issue with Flexible Spending Account (FSA) cards

The Benefits Office is aware of an issue that employees have been experiencing regarding their Flexible Spending Account (FSA) cards. Employees have not been able to use their cards to pay for Health Care and Dependent Care Expenses. 

As of January 1, 2026, the FSA vendor changed from Navia to Flexible Benefit Administrators. The Benefits Office began receiving calls this week from employees who were unable to use their FSA cards. Upon review, an update to the banking information shared between HCPSS and Flexible Benefit Administrators needed to be completed so that claims could be paid out correctly. We are working through this solution with our bank; however, the process takes several days to rectify.  We sincerely apologize for any inconvenience this has caused.

We anticipate the problem to be resolved on or before Wednesday, January 14. Please note, in the meantime, if you are signed up for a 2026 FSA, you are still actively enrolled in the benefit and there has been no change to your eligibility.  Additionally, employees who need to make FSA eligible purchases prior to the resolution date can pay for the service, obtain a receipt, and submit a manual reimbursement claim form. Forms can be found below:

• FSA Medical Reimbursement Claim Form
• FSA Dependent Care Reimbursement Claim Form

Additionally, the complete Flexible Benefit Plan Employee Guide can be found here 2026 FSA Employee Guide, which addresses most questions about the FSA benefit.

Again, our apologies for any inconvenience this has caused. We are committed to resolving this issue as quickly as possible, and will update HCPSS staff as soon as the resolution is complete and staff are able to use their FSA cards again.

Questions can be directed to the Benefits Office at benefits@hcpss.org, or by calling 410-313-7333.