Monday, December 23 Synergy/HCPSS Connect Planned Maintenance - The vendor for Synergy has scheduled a mandatory maintenance window to complete updates on Monday, December 23 at 8 p.m. The window will last until all necessary updates have been successfully applied, which is anticipated to be approximately at 5 a.m. on Tuesday, December 24. Users may experience times of no or sluggish response during this maintenance window. Once the work is complete, users may continue to log in as usual.
Update - Mandatory Enrollment in MFA
Multi-Factor authentication (MFA) is a security measure that requires users to enter multiple sources of authentication before being granted access to their account. Beginning last school year, HCPSS has been actively implementing MFA across the district. Staff are receiving messages notifying them of mandatory MFA enrollment when they login.
While staff who were not already enrolled were provided additional time to due to summer break, staff currently not enrolled in MFA will begin to see the number of days left to enroll shrink to zero in the coming weeks. Once the timeline runs out, staff will not be able to log in to systems until they enroll. Staff are encouraged to use the instructions to self enroll prior to their window closing.
Direct questions to TechSupport@hcpss.org.