Get to Know Monica Pringle, HCPSS Coordinator of Transportation, Specialized Service and Training
The HCPSS Get To Know series was created to help staff learn more about system leaders in schools and offices with whom they may not typically interact. HCPSS leaders answer a mix of personal and professional questions in an effort to let all employees get to know them better. Please use this form to nominate an HCPSS leader to be featured in the series.
Why did you choose to work in education?
For decades, I’ve had the privilege of working in the school system—not as an educator, but as someone coordinating student transportation. Ensuring students are safely transported to and from school is a vital responsibility, one I take seriously. My early exposure to this field began with my family who own a school bus company. As a child, I would often ride along, meeting new students and school staff members. This experience instilled in me a deep understanding of the importance of exceptional customer service, even in the face of challenges.
Over the years, I’ve learned the critical value of practicing effective time management, addressing problems holistically, and finding innovative solutions to unexpected issues. Most importantly, I’ve embraced the mantra that it’s always better to arrive early than late—understanding how even small delays can ripple through schedules and cause larger complications.
One vivid memory from my childhood stands out: my first day riding a school bus. My dad was providing transportation for The Maryland School for the Blind. I was captivated by the students, their energetic spirits, and positive attitudes. At that age, I didn’t fully comprehend disabilities but I instinctively wanted to help. For the student without a voice, I felt compelled to speak up. For the student with limited mobility, I wished to assist with movement. Though it didn’t entirely make sense to me then, as I grew older, I realized that my desire to help and inspire those unable to help themselves was a core part of who I am.
I never imagined that providing transportation services would become the mechanism to achieve this goal yet it has allowed me to make a meaningful impact in the lives of so many.
What is your role within HCPSS?
As a coordinator in the Office of Student Transportation, I oversee staff to ensure the successful implementation of initiatives with a primary focus on specialized services and training. One of my key responsibilities includes coordinating specialized services with school officials, department leaders, and other stakeholders to meet the transportation needs of our students. I also facilitate meetings and oversee professional development for school vehicle drivers and attendants to address issues, develop solutions, support staff, and represent the district. These tasks demand a significant investment of time and effort, reflecting the critical nature of my role in ensuring safe, reliable, and efficient transportation for all students.
What is the best professional advice you've ever received?
The best advice I have received is to always treat others the way you want to be treated. Staying Focused, Fruitful, Faithful and grounded can really keep you on track and ready for whatever life throws your way. So stay ready, so you don’t have to get ready.
What is something you like a lot that would surprise people?
I like giving back to my community by volunteering and helping others in need.
What is on your bucket list?
Someday, I hope to travel abroad with my family, exploring different countries and immersing ourselves in their unique cultures.
What is your favorite quote?
My favorite quote is by Maya Angelou: “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
